Privacy Policy

Modified February 4^th, 2025

This Privacy Notice explains how HBE Internet, a PSS, Inc. owned company collects, uses and shares information about individuals who visit our website, view our advertisements, or interact with our services. Your use of our Services constitutes your acceptance of this Notice.

 PSS, Inc. dba HBE Internet takes privacy seriously and takes steps to safeguard personal information.

‘Personal information’ means information about an identified individual, or an individual who is reasonably identifiable. HBE Internet’s Privacy Policy applies to personal information collected and/or held by PSS, Inc. dba HBE Internet.

We will review this policy regularly, and we may update it from time to time, with the date of modification updated when changes are made.

The types of personal information we collect and hold

We collect personal information about our users in order provide our products, services, and customer support. Our products, services, and customer support are provided through many platforms including but not limited to: websites, chat, email, and telephone. The specific platform and product, service, or support you interact with may affect the personal data we collect.

Not all information requested, collected, and processed by us is “Personal Information” as it does not identify you as a specific natural person. This will include majority of “User Generated Content” that you provide us with the intention of sharing with other users inside a transaction. Such “Non-Personal Information” is not covered by this privacy policy. However, as non-personal information may be used in aggregate or be linked with existing personal information; when in this form it will be treated as personal information. As such, this privacy policy will list both types of information for the sake of transparency.

In some situations users may provide us with personal information without us asking for it, or through means not intended for the collection of particular types of information. While we may take reasonable steps to protect this data, the user will have bypassed our systems, processes, and control and thus the information provided will not be governed by this privacy policy.

How we collect personal information

1. Information that you specifically give us:

While you use our products and services you may be asked to provide certain types of personal information. This might happen through our website, online chat systems, telephone, paper forms, or in-person meetings.

We may request, collect, or process the following information:

• Contact Details – email address, phone number
• Location Details – physical address, billing address
• Identity Details – full name, name of business
• Financial Information – credit card details, ACH draft details
• User Generated Content – transaction descriptions, technical notes
• Information Collected Automatically:

When you use our Services we may automatically collect usage information including but not limited to IP addresses, data usage and logs, connected devices and location information.

Your payment provider may transmit information about the payment that we may collect or process.

In some situations, personal information of users may be collected from public sources.

Our partners may create transactions on your behalf, in these situations the information that can be provided is the same as the information we may request, collect and process from individual users. While our partners platforms will be governed by their own privacy policy, any personal information that is transferred to our platform will be treated and protected as though it was submitted by a user.

• Information we collect as you use our service:

We maintain records of the interactions we have with our users, including the products, services and customer support we have provided.

When we are contacted we may collect personal information that is intrinsic to the communication. For example, if we are contacted via email, we will collect the email address used.

We may collect or process the following (mostly non PII) information:

• Metadata – IP address, computer and connection information, referring web page, standard web log information, language settings, time zone, etc.
• Device Information – device identifier, device type, device plugins, hardware capabilities, etc.
• Actions – pages viewed, buttons clicked, time spent viewing, search keywords, etc
• Children’s Information:

Protecting children’s privacy is important to us, and we do not knowingly collect any personal information from children under the age of sixteen. If we learn that a child under the age of sixteen has provided personal information we will use reasonable efforts to remove such information from our files.

Links to other sites

On our website, you may encounter links to third party websites. These links may be from us, or they may appear as content generated by other users. These linked sites are not under our control and thus we are not responsible for their actions. Before providing your personal information via any other website, we advise you to examine the terms and conditions of using that website and its privacy policy.

How we use personal information

The information we request, collect, and process is primarily used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:

• to provide the service or product you have requested;
• to provide technical or other support to you;
• to answer inquiries about our services, or to respond to a complaint;
• to promote our other programs, products or services which may be of interest to you (unless you have opted out from such communications);
• to allow for debugging, testing and otherwise operate our platforms;
• to conduct data analysis, research and otherwise build and improve our platforms;
• to comply with legal and regulatory obligations;
• if otherwise permitted or required by law; or
• for other purposes with your consent, unless you withdraw your consent for these purposes.

The ‘lawful processing’ grounds on which we will use personal information about our users are (but are not limited to):

• when a user has given consent;
• when necessary for the performance of a contract to which the user is party;
• processing is necessary for compliance with our legal obligations;
• processing is necessary in order to protect the vital interests of our users or of another natural person;
• processing is done in pursuing our legitimate interests, where these interests do not infringe on the rights of our users.

When we disclose personal information

1. To other parties in your transactions:

We may disclose your personal information to third parties that participate in a transaction with you, including but not limited to:

• counterparties,
• affiliates involved in origination of the transaction.
• Our third-party service providers:

The personal information of users may be held or processed on our behalf outside the United States, including ‘in the cloud’, by our third-party service providers. Our third-party service providers are bound by contract to only use your personal information on our behalf, under our instructions.

Our third-party service providers include:

• Cloud hosting, storage, networking and related providers
• Payment and Banking providers
• Marketing and analytics providers
• Chat providers
• Other disclosures and transfers

We may also disclose your personal information to third parties for the following purposes:

• if necessary to provide the service or product you have requested;
• We receive court orders, subpoenas or other requests for information by law enforcement,
• if otherwise permitted or required by law; or
• for other purposes with your consent.

Accessing or correcting your personal information

You have the right to your personal information on file with HBE Internet, or to request the correction of the personal information we hold about you. Personal information may be requested or updated via telephone at customer support 870-423-6223 or by mail at PO Box 111, Berryville AR 72616.

You have a number of other rights in relation to the personal data HBE Internet holds about you, however, there may be restrictions on how you may exercise the rights. This is largely due to the nature of the products and services we provide. Much of the data we collect is in order to facilitate contracts between users, facilitate payments, provide protection for the legitimate users, and meet our legal obligations – these data uses are protected against the below rights.

You have the right to:

• opt-out of direct marketing, and profiling for marketing
• erasure
• temporary restriction of processing.

Direct email marketing  – users can unsubscribe by following the link included at the bottom of each marketing email, or reply ‘unsubscribe’.

Erasure – Most personal information cannot be deleted as they are used to support contracts between users, document financial transactions, and are used in providing protection for users on the platform. In the case of non-personal data that can be linked with personal data, it will either be erased or otherwise anonymized from the personal data.

Temporary restriction to processing – under certain circumstances you may exercise this right, in particular if you believe that the personal data we have is not accurate, or you believe that we do not have legitimate grounds for processing your information. In either case you may exercise this right by contacting our customer support team at any of the options listed below.

To contact us:

If you have an inquiry or a complaint about the way we handle your personal information, or to exercise your privacy rights in relation to the personal information we hold about you, you may contact us:

By Email: hbesales@outlook.com

By Phone: 870-423-6223

By Mail:

PSS Inc. dba HBE Internet

PO Box 111

Berryville, AR 72616

United States